At Repair My Gadget, we strive to ensure that our customers are completely satisfied with the services we provide. Our goal is to offer reliable repairs that bring your devices back to optimal functionality. However, we understand that in certain instances, a repair may not meet your expectations or the issue may persist. In such cases, we have outlined our return and refund policy to ensure transparency and to offer you peace of mind.
Eligibility for Returns and Refunds
If you are not fully satisfied with the repair service provided, you may be eligible for a return or refund. To be eligible, the following conditions must be met:
- Timeframe: The device must be returned within 14 days of receiving the service. After this period, returns and refunds will not be accepted.
- Condition of Device: The device must be in the same condition as it was when the repair was completed. We will not accept devices that have sustained new accidental or intentional damage after the repair.
- Receipt of Service: Proof of the original repair service must be provided when requesting a return or refund. This can be in the form of your repair receipt or an email confirmation.
- Warranty Coverage: If a fault related to our service (such as defective parts or substandard workmanship) arises within 90 days of the repair, we will assess the issue and fix it at no additional cost under our warranty policy. The warranty does not cover accidental damage or further faults unrelated to the initial repair.
Exclusions from the Return Policy
- Water Damage: Devices that have suffered water damage post-repair are not eligible for returns or refunds.
- Additional Faults: If new issues unrelated to the repair service arise after the repair, we cannot accept the device under the return policy.
- Third-party Tampering: If the device has been repaired or tampered with by any third party after the initial repair, it will not be covered by our return policy.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team within 14 days of receiving the repair. You can contact us via email at contact@repairmygadget.co.uk or call us at 01932844494. Please provide your name, receipt number, and details of the issue.
- Evaluation: Once we receive your request, our technical team will review the claim. If eligible, you will be asked to return the device for further assessment.
- Refund Approval: After evaluating the returned device, we will inform you if a refund is approved. Refunds will only be provided if we are unable to resolve the issue or provide an alternative solution.
Refund Timeline
Refunds will be processed within 7–10 business days of approval. The refund will be credited back to the original payment method used at the time of the repair. Please note that refund times may vary depending on your bank or payment provider.
Contact Us
If you have any questions or need further clarification regarding our return policy, please feel free to contact our customer support team. We are here to assist you and ensure you are fully satisfied with our service.